1. THESE TERMS
1.1 What these terms cover.
These are the terms and conditions which cover your entry onto the Site as well as your booking and attending at The Needles.
1.2 Why you should read them.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, about the Attraction and your visit to the Attraction, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are.
We are Heritage Attractions Limited (CRN: 03741747) registered in England and Wales, whose registered office address is at 5th Floor, 88 Church Street, Liverpool, England, L1 3HD.
2.2 How to contact us.
You can contact us by telephoning our customer service team at +441983752401 or by writing to us at info@theneedles.co.uk.
2.3 How we may contact you.
If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you have provided to us.
2.4 “Writing” includes emails.
When we use the words “writing” or “written” in these terms, this includes emails.
3. INTERPRETATION
3.1 The safety of our guests is of paramount importance to Us.
Please assist us in ensuring our Attraction and its facilities remain a safe place in which to enjoy fun and exciting experiences by reading these terms carefully.
3.2 Definitions
In these terms and conditions of entry (“Conditions of Entry”), the following definitions shall apply:
Attraction: The Needles or any part of it;
Heritage/ Us / We’/’Our’: Heritage Attractions Limited (CRN: 03741747) registered in England and Wales, whose registered office address is at 5th Floor,88 Church Street, Liverpool, England, L1 3HD;
Ticket: A valid ticket allowing the holder entry to the Attraction;
Site: The private land owned or maintained by Us that surrounds any Attraction.
Visitors: Members of the public who enter onto the Site.
Ticket Holders: People who have purchased or booked Tickets for Our Attraction.
3.3 Visitors are admitted to this Attraction and/or the Site subject to the following Conditions of Entry.
By purchasing or using a Ticket or entering onto the Site, guests agree to comply with these Conditions of Entry.
3.4 Any person who does not comply with these Conditions of Entry may be removed from the Attraction and/or the Site by Heritage personnel, security or police officers, without any right to a refund. This is without prejudice to any claim that we may have against such a person or arising out of their actions. Whilst attending the Attraction and/or the Site, all Visitors must comply with any reasonable instructions given to them by our staff or any third party instructed on our behalf. We may, from time to time, vary these Conditions of Entry at any time without prior notice so please consult them prior to each visit you make to the Attraction.
3.5 By entering the Attraction and/or the Site, Visitors accept that they have a duty to take reasonable steps to ensure their own safety, taking into account any personal medical conditions. All persons in and around the Attraction and/or the Site should behave in a safe manner at all times.
4. THE ATTRACTION
4.1 We will try to ensure that all areas, facilities, and elements within the Attraction are available for use by guests at the Attraction.
4.2 We may, however, without prior notice, have to close and change facilities, areas, and elements within the Attraction and/or the Attraction’s operating hours.
4.3 Heritage, in its absolute discretion, reserves the right to close the whole or any part of the Attraction (or the Site) at any time or to restrict the number of persons having access to the Attraction.
4.4 The reason for any closure or restriction provided by this condition may include but not limited to:
(a) technical or operational reasons, capacity, special events;
(b) to ensure the safety and security of guests;
(c) to make changes to the Attraction (or a part of the Attraction) to reflect changes in relevant laws and regulatory requirements; or
(d) if Heritage reasonably considers the circumstances so require.
4.5 Where possible, we will try to ensure that published information in relation to changes to the facilities available at the Attraction or its whole or partial closure are accurate, but there may be circumstances where we cannot guarantee this (e.g., if the problem is urgent or an emergency).
4.6 We are not responsible for delays outside our control. If our performance of the services is affected by an event outside our control, then we will attempt to provide advanced notice through our social media and website channel where possible, and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay.
5. TICKETS
THE ATTRACTION AND SURROUNDING SITE OWNED AND/OR OPERATED BY HERITAGE IS PRIVATE PROPERTY.
5.1 All persons entering the Attraction must pay for admission or hold a valid Ticket which has been obtained from Heritage or a third party authorized by Heritage to sell Tickets.
5.2 Only persons authorized by us are permitted to sell or offer for sale any items to guests within the Attraction grounds. The sale of Tickets by anyone other than Heritage or its authorized re-seller(s) is strictly prohibited.
5.3 Tickets are non-transferable, not for resale and will become automatically void on any transfer for value. Tickets must be retained at all times and submitted for inspection if required by Heritage.
5.4 Where Tickets are purchased:
(a) in person, a binding contract between us and the person purchasing the Ticket comes into existence when payment is received.
(b) Online:
(i) a binding contract between us and the person purchasing the Ticket comes into existence when the final page of the booking confirmation procedure gives you a booking reference; and
(ii) online bookings may be subject to a booking fee as specified on the website where you purchase your Ticket(s).
5.5 Tickets purchased are only valid on the date specified on the ticket. Please check the Attraction’s operating calendar for opening times and dates. Tickets may not be valid for special events which may attract a separate admission fee.
5.6 Tickets will only be exchanged or refunded if Heritage, in its absolute discretion, chooses to do so. For the avoidance of any doubt, pre-booked Tickets are non-refundable in the event that admission is refused or relinquished for any reason referred to in these Conditions of Entry.
5.7 Non-dated Tickets booked in advance do not guarantee admission to the Attraction, especially during busy times or on specific days when there are special events.
5.8 Tickets booked online will be delivered in accordance with Heritage’s delivery procedure from time-to-time.
5.9 If Tickets are bought on behalf of other guests, the buyer accepts these Conditions of Entry on behalf of every guest and shall ensure that these Conditions of Entry are complied with by each person in the group.
5.10 If re-entry into the Attraction is required, an appropriate proof of purchase (as reasonably required by us) must be obtained before exiting the Attraction, which must be shown at the time of re-entry to regain access.
5.11 Gift vouchers are non-refundable or exchangeable.
5.12 The company reserves the right to cancel or amend promotional/voucher codes and their terms and conditions at any time without prior notice. Your statutory rights are not affected.
6. GROUP TICKETS
6.1 Special packages may be available to groups booking to visit the Attraction.
6.2 Please contact the Attraction in advance in order to discuss any group bookings. Prices for groups are available on request.
6.3 Heritage reserves the right to alter or withdraw any package facility, exhibit, event, services, or price without notice.
6.4 Where cancellations or reductions are made to group numbers, the group will be liable for the remaining balance of the unused Tickets.
6.5 School tickets are only to be used as part of a school trip and cannot be used at any other time. Free teacher tickets can only be used as part of the school trip they were originally booked for and are not for personal use. School tickets are non-refundable. The age restrictions on school tickets must be adhered to. Free teacher tickets cannot be revalidated; however, any school pupil tickets being revalidated are entitled to the appropriate school teacher ratio for their age group. Teacher planning tickets can only be used prior to the school trip they were booked with. All school/college/university groups must have school/college/University ID to collect tickets, including planning tickets.
7. VISITORS’ OBLIGATIONS
7.1 Some or all of the Attraction may be subject to age restrictions which can be amended at Our absolute discretion, and where this is the case, appropriate adult supervision should be ensured. Heritage reserves the right, in its absolute discretion, to change the age restrictions referred to in this condition if any particular circumstances so require in the interests of safety and security.
7.2 Visitor behavior:
(a) Unnecessary noise or any behavior likely to cause annoyance to other guests or confusion of any kind is not permitted in any part of the Attraction. Smoking (including of e-cigarettes) is strictly prohibited in all indoor areas of the Attraction and in other specific areas as set out in our signage.
(b) The safety and security of all Visitors and staff are the priority of Heritage. Instructions of Heritage staff must be followed, including any signage posted at the Site and any verbal instructions. All facilities located at the Attraction must only be used in accordance with the instructions of Attraction staff.
8. SAFETY AND SECURITY
8.1 Visitors must keep their personal belongings with them at all times and, except as specified in these Conditions of Entry (and in particular section 12), Heritage accepts no responsibility for loss, theft, or damage to any personal belongings brought into the Attraction.
8.2 From time to time, we may introduce certain safety measures at our Attraction and/or the Site (for example, to comply with public health measures) and so:
(a) anyone visiting our Site should be mindful that they do so at their own risk;
(b) the measures we introduce are there to safeguard the safety and well-being of all of our staff and Visitors;
(c) where we set out health and safety instructions (whether verbally or using signage), these must be complied with at all times, or else we may require that you leave the Site.
8.3 To keep our visitors safe, you must not:
(a) bring into the Attraction any weapons, fireworks, smoke bombs, glass bottles, or other articles that may cause injury;
(b) do anything that could cause injury or otherwise affect the enjoyment of other guests;
(c) use or bring onto Attraction grounds any illegal substances and/or so-called ‘legal highs’ (including, but not limited to, laughing gas);
(d) consume intoxicating liquor except in any authorized places within the Attraction (if any); or
(e) bring any intoxicating liquor into the Attraction except with the express permission of Heritage.
8.4 Heritage may, in its absolute discretion and without any explanation or refund, refuse entry, ban from entry to the Attraction, or remove from the Attraction any person or persons whose actions have or may present, in Heritage’s opinion, a risk to the health and safety, well-being, or enjoyment of our visitors or staff, including (but not limited to) anyone who:
(a) has been convicted of a criminal offense or otherwise has behaved in a manner which, in the opinion of Heritage, has or is likely to affect the safety or enjoyment of other visitors;
(b) is found to be in possession of any illegal item or any item(s) deemed by Heritage to be offensive or dangerous or which may impact the experience of other visitors;
(c) uses threatening, abusive, or insulting words or behavior or in any way provokes or behaves in a manner that may provoke a breach of the peace;
(d) is found to possess or be using or who appears to be under the influence of illegal substances and/or legal highs; or
(e) is or appears to be under the influence of alcohol or in possession of alcohol.
8.5 Only alcohol sold by Heritage can be consumed at the Site. Alcohol is sold to Visitors at Heritage’s absolute discretion.
8.6 To prevent offensive weapons or dangerous articles from being brought into the Attraction, Visitors are admitted to the Attraction subject to the condition that, if requested to do so, they will allow themselves and/or their belongings to be searched.
8.7 Heritage may make reports to the relevant authorities in relation to any Visitors in possession of an article deemed to be offensive or dangerous, which may lead to prosecution.
8.8 Due to restrictions of the Attraction, bicycles, hover-boards, rollerblades, or similar devices are not permitted within the Attraction. The use of such devices around the Site is at the absolute discretion of Heritage and is subject to safety restrictions and signage around the Site.
8.9 For the safety and security of our Visitors, certain Visitors with physical or medical conditions may be advised against using the Attraction. Please get in touch with us ahead of your visit to discuss accessibility at the Attraction and on the Site.
8.10 Whilst CCTV cameras may be used at the Attraction, we do not make any representation as to the extent of coverage provided by the cameras. All items, belongings, and other property brought into the Attraction by guests are at their own risk and, except as specified in these Conditions of Entry (and in particular section 12), we accept no liability for any loss or damage to such property. As such, we recommend that guests do not bring valuables to the Attraction.
9. ANIMALS
Pets or animals of any nature are expressly prohibited in the Attraction (except as permitted under our access statement) and, for the avoidance of doubt, should not be left in any vehicle parked at the Site. We reserve the right to contact any relevant authority to make and be responsible for any decision in relation to any animals that are left unsupervised or that are found to be in distress.
10. PHOTOGRAPHY
10.1 Unless specified elsewhere, you are permitted to take photographs and recordings within the Attraction for private use only, but Heritage may, where it reasonably requires, have access to photographs taken and video footage captured by you and request that certain photographs and/or footage be deleted if they are deemed to be offensive to or infringe the privacy of other guests and/or staff.
10.2 You shall not intentionally photograph and/or capture video footage of any individual without that person’s permission, and you must adhere to all photography/filming restrictions in place from time to time while within the Attraction.
10.3 From time to time, Heritage (or third parties authorized by Heritage) may carry out photography and/or video recording at the Attraction. These activities may incidentally feature guests, and so by attending the Attraction, you acknowledge and agree that:
(a) Heritage or any authorized party may use such images in perpetuity in any promotional, advertising, or publicity material in any format whatsoever, but if you believe you may be featured within such materials and do not wish to be, please contact us, and we will remove or modify content (if any) that features you;
(b) copyright in these materials rests with Heritage (or its authorized third party, as the case may be).
11. PARKING
11.1 Vehicles parked at the Attraction are parked at the owners’ risk. Heritage takes no responsibility for damage caused to any vehicle using the car park, and no guarantee is given as to the security of guests’ vehicles in the car park or any contents.
11.2 Heritage may charge a parking fee at the Attraction. If any guest loses their car park ticket, they will have to buy a new ticket.
11.3 No vehicles are permitted to remain in the Attraction outside the Attraction’s normal operating hours without the prior express permission of the Attraction. The Attraction retains absolute discretion as to whether such permission is granted.
11.4 Motor homes, camper vans, caravans, or any other vehicle of a similar nature are only permitted to park on Site for a maximum length of a day parking ticket, and overnight parking is not permitted unless express prior written permission has been given by a senior member of the Attraction.
11.5 A breach of this condition will be deemed to be trespassing and could lead to the vehicle being removed, and the owner shall be responsible for all consequences arising as a result of such removal.
12. LIABILITY
PLEASE READ THIS SECTION CAREFULLY
12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for the loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.
12.2 Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
12.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the provision of goods or services.
12.4 We are not liable for business losses. Unless otherwise agreed with us, we only permit the use of the Attraction for private and not business use. If you use the Attraction for any commercial or business purpose, we will have no liability to you for any direct or indirect loss of profit, loss of business, business interruption, or loss of business opportunity.
13. DATA PROTECTION
13.1 We will comply with data protection obligations as set out in our Privacy Policy.
13.2 We will use the personal information you provide to us to:
(a) provide the Attraction and associated products and services;
(b) process your payment for your visit to the Attraction and any services; and
(c) if you agreed to this, inform you about similar products that we provide, but you may stop receiving these communications at any time by contacting us.
13.3 We will only give your personal information to third parties where the law either requires or allows us to do so.
14. COMPLAINTS
14.1 Any complaints should be brought to the attention of the Duty Manager, who can be contacted via the ticket office, on the day of your visit. If the Duty Manager is unable to resolve the situation, it must be brought to the attention of the General Manager in writing (or email) no longer than seven (7) days after your visit. We shall then be granted twenty-eight (28) days to investigate and resolve the complaint without involving third parties or outside solicitors, litigation, or counsel. Any correspondence must be addressed to: info@theneedles.co.uk
15. ADDITIONAL TERMS
15.1 Any Additional Terms
See Accessibility page.
16. GENERAL
16.1 Whole Agreement. These Conditions of Entry are the entire agreement between the parties and supersede and extinguish all previous agreements, promises, assurances, warranties, representations, and understandings between them, whether written or oral, relating to its subject matter.
16.2 If we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things or prevent us from taking steps against you at a later date. For example, if you miss a payment and we do not chase you but continue to provide the services, we can still require you to make the payment at a later date.
16.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
16.4 Nobody else has any rights under this contract. This contract is between you and us. No other person has any rights to enforce any of its terms.
16.5 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by the laws of England and Wales, and you can bring legal proceedings in respect of the services in the English and Welsh courts. If you live in Scotland, you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.